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FAQ
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Sales & Pre-Sales
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LEASEEAGLE FAQs 
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Sales & Pre-Sales
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“With a rapidly expanding
global store network we needed a solution that could also handle
International timezones, currencies, language and support.
Following a global evaluation process LeaseEagle was selected
and since implementation has significantly improved the
management and access to information across the business.”
Tina Scott
Group HR & Business
Services Manager
Billabong International
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Case
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LeaseEagle® Brochure
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Is the management
of a leasehold real estate portfolio important?
For retail
businesses occupancy cost is generally the second largest expense
after wages, and maintaining secure and tradable premises is critical
to business operations.
Can we
install LeaseEagle® locally?
LeaseEagle®
is fundamentally a Cloud Application, delivered via the Internet and
accessible via encrypted connection to your laptop, PC or smart
phone. For very larger businesses Enterprise Edition enables can be
deployed and operated within a Client IT network, allowing complete
systems integration with 3rd party ERP and financial systems. Custom
pricing applies when implementing Enterprise Edition.
How can LeaseEagle® make us money?
More strategic management of your real estate portfolio will provide
occupancy cost savings, legal, audit and compliance cost savings,
administration cost and time savings and complete asset security.
Can I trial LeaseEagle®?
To arrange a LeaseEagle® online demonstration and
trial login contact our sales
team.
How many users can we have?
The basis for implementing LeaseEagle® is to provide
your business teams with instant access to the information they need
when they need it, and as such there is no restriction on the number
of users allowed.
Can different
users have different access to the system?
LeaseEagle®
allows an Administrator to vary the level of access and the specific
locations that users can access.
How
much does LeaseEagle® cost?
As an application
service customers simply subscribe monthly to LeaseEagle®
on a cost per location basis. For a tailored proposal and business
case contact our sales
team directly.
How long is the
subscription licence?
One of the significant advantages for
business is the flexibility of monthly, annual or three year licence
periods.
What support do we get with
our Subscription?
At LeaseEagle® we
understand the need to have the system perform for you. As a Customer
you will have FREE email access to the Synetek Helpdesk for the life
of your subscription, in addition to FREE telephone support for the
first 90 days.
How do we get the
data into the system?
A series of standardised Data Upload
Templates means customers can instantly upload their existing MS
Excel spreadsheet files into their LeaseEagle®
database.
What if my current Excel
data is not reliable?
Having accurate information on your
business is critical. The LeaseEagle® Data Services
team can undertake an information audit on your portfolio to ensure
that the system goes live you can know that the information being
delivered is accurate.
How long does
it take to get LeaseEagle® up and running?
Customers with a high degree of data integrity can be go live with
data loaded in less than a 7 days.
Can
we customise any data fields to suit our business?
Whilst
most data fields are standardised LeaseEagle® does
allow for some customised categorisation and also the addition of
specific fields.
Is LeaseEagle®
secure?
As a global provider of application services
Synetek's core business includes ensuring the security of hardware,
software and data. Our data centres are world standard and far
superior to most customer environments.
Who
can access our information?
LeaseEagle® is
your dedicated cloud application and database and can only be
accessed using the multiple authentication levels incorporated into
each Customer Account. Creating, editing and deleting of data and
documents in the system is restricted to a limited number of
authorised Client and Retail
Can we
undertake Portfolio Reporting?
LeaseEagle®
enables complete or customised portfolio reporting to be performed
within seconds.
Are discounts
available?
For large Customers and three year subscription
licences negotiated discounts will apply.
How
often is the Shopping Centre Database updated?
Shopping
centre performance information is updated annually, while contact
information is updated three times per year.
Where
is LeaseEagle® Available?
As a cloud
application LeaseEagle® is available globally both directly and
through our network of Partners.
LeaseEagle® supports all global timezones and more
than 25 specific countries for currency, nomenclature and
terminology. Multiple language versions are currently available
through a deployment project at an additional cost.
What
IT resources will it take from our side?
As a Cloud
application LeaseEagle® is fully deployed via the
Internet and required virtually ZERO input or support from your IT
team. In the situation where your IT team project manages the
evaluation, pilot, implementation and/or support of LeaseEagle our
engineering and support teams will be fully qualified and available
to ‘talk tech’ and address any specific questions or concerns.
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0800 398 101
1-888-408-3331
1300 887 609
