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FAQ
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Sales & Pre-Sales
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Technical
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Professional Services
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Implementation
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Customer Support
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LEASEEAGLE FAQs 
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Professional Services
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“LeaseEagle has become
our key system in supporting lease information management for
our retail centre network. We selected LeaseEagle because it had
the functionality we needed, was easy to deploy, easy to use and
did not place any demand on our internal IT department.”
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Aaron Green
National Property Manager
Medibank
Private
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Case
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LeaseEagle®
Brochure
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What do
Professional Services include?
Like all information
management system LeaseEagle® does rely on data and
documents being uploaded to and managed through the system, to be
kept up to date. To assist Customers with the initial migration of
data into the system and if required the ongoing management of the
data, the LeaseEagle® Professional Services team can
be engaged on a contract basis. Their services can include, document
scanning, abstraction, data entry, lease auditing, training right
through to lease administration and management. For more information
click through to the Implementation
page.
Are Professional Services an
optional extra?
Absolutely. With training and support your
team can fully deploy portfolio data into LeaseEagle®
without the need to engage LeaseEagle Professional Services. We also
make available all import documents and forms so that your business
can choose to use Excel/CSV to migrate data or re-abstract lease
documents.
How do we get the data
into the system?
A series of standardised Data Upload
Templates means customers can instantly upload their existing MS
Excel spreadsheet files into their LeaseEagle®
database.
What if my current Excel
data is not reliable?
Having accurate information on your
business is critical. The LeaseEagle® Data Services
team can undertake an information audit on your portfolio to ensure
that the system goes live you can know that the information being
delivered is accurate.
How much does
it cost to engage LeaseEagle® Professional Services?
The nature of these services means that costs are generally
negotiated on either an hourly or fee for service basis with each
Customer. As a guide, basic Lease Abstraction and Data Entry services
are charged at a rate of $65 per hour, on an hourly pro-rata basis.
Does LeaseEagle® need to be
customised for us?
Although a Cloud based solution
LeaseEagle® has been developed with a high degree of
System and Customer configuration, resulting generally in the need
for little or no Customisation from retail and commercial tenants.
Can LeaseEagle® be customised
for us? Although not required to fully operate LeaseEagle® it is not
uncommon for Customers to want to extend the time and cost saving
benefits they receive through using the application into other areas
of their business. Should additional functionality or modules be
required existing Customers can access Synetek’s Product
Co-development Program (PCP), commonly saving tens of thousands of
dollars in project costs to deliver fully integrated features for
LeaseEagle®.
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0800 398 101
1-888-408-3331
1300 887 609
