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FAQ
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Sales & Pre-Sales
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Technical
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Professional Services
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Implementation
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Customer Support
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LEASEEAGLE FAQs  |
Technical
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“After a number of
years of using an on-premise solution the decision was made to
migrate to LeaseEagle. Through providing our business with the
information we need when we need it productivity has increased
significantly on day-to-day and monthly basis and particularly
during annual budget and financial reconciliation processes.”
Jacqueline Mance
Property / Leasing
Specialist
Retail Network Development
Priceline
(API)
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Case Studies
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LeaseEagle® Brochure |
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How do we install
an Application Service?
LeaseEagle® operates
completely via the Internet, with nothing to install on your network.
Where is the data kept?
In
one of Synetek's fully secure data centres, and backed up daily to a
non-disclosed secondary location.
Who
owns the data?
Each and every LeaseEagle®
customer maintains total ownership of their data, and can request a
copy in a database format at any time.
Can
we integrate LeaseEagle® with our other systems?
As a Java based software application Synetek can provide customised
web-services for integration of the LeaseEagle® system
with a customers existing IT network.
Can
we upload data directly into LeaseEagle® ?
Through a series of standardised Data Upload Templates customers can
upload contact, store, lease, franchise, property and sales data
directly into their LeaseEagle® database, without
having to re-key any data.
What
technologies does LeaseEagle® incorporate?
All Synetek products are built and supported by our technology team
in Australia. LeaseEagle® leverages both proprietary
and open-source technologies, a J2EE platform and a MS SQL database
framework.
How much do I pay for
updates or upgrades?
As a LeaseEagle®
Customer the application is fully managed with updates and upgrades
FREE for the entire period of your Subscription.
How
regular are the updates and upgrades?
Synetek take an agile
approach to program with a product update released monthly and two
major system upgrades each year.
Are
functional upgrades or customisations available on my request?
Functional development is managed by Synetek however with an in-house
technical development team customisation can be provided under a
separate contract.
When can I access
LeaseEagle®?
Synetek provides a 99.95%
Network Uptime Guarantee to all users.
Is
LeaseEagle®secure?
The LeaseEagle® system
operates with five security levels including SSL 128 Bit data
encryption. Our data centres are world standard and far superior to
most customer environments. For more information click here to go to
the Security page.
Can
we install LeaseEagle® locally?
LeaseEagle®
is fundamentally a Cloud Application, delivered via the Internet and
accessible via encrypted connection to your laptop, PC or smart
phone. For very larger businesses Enterprise Edition enables can be
deployed and operated within a Client IT network, allowing complete
systems integration with 3rd party ERP and financial systems. Custom
pricing applies when implementing Enterprise Edition.
What technologies does ® incorporate?
All Synetek products are built and supported by our
technology team in Australia. LeaseEagle® leverages both proprietary
and open-source technologies including Java (J2EE), Microsoft SQL,
Apache Cassandra, Sencha and Bing maps. For more information click here.
Is
there a backup of our LeaseEagle® database?
In addition to the system level data backups that are in place on
both a local live and remote daily basis Premium Account Customers
are also able to request a back up CD/DVD of their data and documents
on a monthly, quarterly, annual or ad-hoc basis. Costs are applicable
and are based upon the profile of the specific request.
What IT resources will it take from our side?
As a Cloud application LeaseEagle® is fully deployed
via the Internet and required virtually ZERO input or support from
your IT team. In the situation where your IT team project manages the
evaluation, pilot, implementation and/or support of LeaseEagle®
our engineering and support teams will be fully qualified and
available to ‘talk tech’ and address any specific questions or
concerns.
Can our IT department
wants to export/interface data within LeaseEagle®?
Our Technical Services Team can be engaged to work with your IT
department to create automated data transfers from your LeaseEagle®
database to a secondary system/location. This can be done either
through web-services, custom report mapping and automated email
delivery.
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0800 398 101
1-888-408-3331
1300 887 609
