How do we install LeaseEagle® LeaseEagle® operates completely via the Internet, with nothing to install on your network.
How long does it take to get our LeaseEagle® account setup? To deploy and configure the primary Customer Account is generally achievable within 48-72 hours post execution of Subscription Agreement.
How do we get the data into the system? A series of standardised Data Upload Templates means customers can instantly upload their existing MS Excel spreadsheet files into their LeaseEagle® database.
How long will it take to input the data into the system? The population and/or migration of portfolio data into LeaseEagle® can be undertaken in-house by the Customer, through engagement of a LeaseEagle Partner or by directly engaging the LeaseEagle® Professional Services Team. The time taken to populate the data is dependent upon, the depth of data capture/input, how many resources are engaged and the availability of documentation. As a quick guide, on average it will take 1 week per 40-50 stores to fully abstract, input and review the data.
What Training is provided for new Customers? Initial training is included for Administrators and Users of LeaseEagle® at a fixed cost, depending upon the location of the training, the number of attendees and also the various modules subscribed by the Customer. Initial training will generally take no longer than 10-15 hours for Administrators and less for all other Users.
What support do we get with our LeaseEagle® Subscription? At LeaseEagle® we understand the need to have the system perform for you. As a Customer you will have FREE email access to the Synetek Helpdesk for the life of your subscription, in addition to FREE telephone support for the first 90 days. UNLIMITED Premium Support can be procured at anytime during your subscription licence period.
Does LeaseEagle® need to be customised for us? Although a Cloud based solution LeaseEagle® has been developed with a high degree of System and Customer configuration, resulting generally in the need for little or no Customisation from retail and commercial tenants.
Can LeaseEagle® be customised for us? Although not required to fully operate LeaseEagle® it is not uncommon for Customers to want to extend the time and cost saving benefits they receive through using the application into other areas of their business. Should additional functionality or modules be required existing Customers can access Synetek’s Product Co-development Program (PCP), commonly saving tens of thousands of dollars in project costs to deliver fully integrated features for LeaseEagle®.